- Social justice drives effective care systems transformation and is an intervention in itself
- Multiple and diverse care options are required as one approach will not work for everyone
- All individuals and communities have strength and capacity
- People engage with what they are ready to do; gold standard intervention is that which best fits the service user at any given time
- Professionals do not carry all the wisdom; people often know what is best for them
- Mental health literacy is required for people to make informed decisions
- An effective care system ensures people have access to care when and where it is needed
- The whole is greater than the sum of its parts: the strength of the system relies on multilevel collaboration
- Minimal interventions can produce powerful results
- There is no ideal solution; trial-and-error leads to growth and change