Navigation in a Stepped Care 2.0 Model

Learn to apply navigation using a helping conversations approach to support people in collaborative decision-making about their care
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Navigation in a Stepped Care 2.0 Context

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Course Description

In healthcare’s dynamic landscape, effective navigation guides those seeking care. We see navigation as a function that provides opportunities for people to share their strengths, preferences, and needs. Explore how navigation can be implemented in a variety of settings and roles, to support people to understand the range of resources and services available and explore which might best meet their needs. Participants will learn to apply navigation practices, supporting people in collaborative decision-making regarding their care.

 

Course length: Approximately 1 hour

Cost per person: $275

Supports people to understand the range of resources and services available and explore which might best meet their needs

What You’ll Learn

This course, Navigation in a Stepped Care 2.0 Context will enable you to:

  • Describe navigation of services in the context of the Stepped Care 2.0 model
  • Use navigation practices, engaging in conversations that help people to make informed decisions about their care
  • Plan to provide and manage navigation services

 

Course Content

  • Why and how navigation is used
  • Helping conversations approach to providing navigation services
  • Planning navigation implementation

 

*Participants who complete all course activities will receive a letter of completion.

 

Why it Matters

Navigation supports people to understand the range of resources and services available and explore which might best meet their needs. Overall navigation leads to better satisfaction with care services. In this course, we provide a helping conversations approach that can be used by anyone across the system who supports people to navigate resources and services.

Who Should Enroll

This course is tailored for providers and organizations interested in supporting navigation services, whether you’re currently providing or plan to provide navigation services. This course is designed to train anyone supporting people to resource or service that best meets their needs as well as planning the implementation of navigation services.

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