Our process is adaptable, scalable and customizable.

At our core, we understand the intricacies of mental health and substance use health care services and systems, big and small. We are deeply committed to supporting the dedicated professionals who provide these services, the individuals who rely on them, and the organizations and communities that nurture and sustain them.

Our approach to transforming mental health and substance use health care systems is rooted in implementation science, guiding organizations and care providers to reframe, rethink, and redesign service delivery. By integrating your expertise, experience, and know-how with our proven methodology, we work together with the goal of achieving the best possible outcomes.

We create transformation by supporting you in:

• Change management – guiding individuals, teams, and communities through transitions, fostering collective ownership and sustainable transformation.
• Co-design and inclusive engagement – collaborating with clients and their communities to create meaningful and actionable solutions.
• Quality improvement – enhancing services to ensure relevance and effectiveness.

We also offer evaluation support to help you build and sustain approaches to the collection, analyses and review of data. This can inform quality improvement and identify the impacts of your system transformation initiatives. This includes:

• Development and assessment of shared goals, objectives, and identification of corresponding metrics, to assess progress and impact
• Tailoring of data collection and evaluation tools to reflect organization and community-specific context and needs 
• Co-development of an improvement and evaluation plan 
• Data collection and evaluation coaching supports

Co-designed, facilitated engagement workshops and training

We are with you every step of the way during transformative efforts. Our engagement workshops are interactive sessions that focus on achieving better outcomes in your service and care delivery.

Based on your needs, we can recommend a blend of self-paced eLearning courses and live training sessions that can be tailored to your context. Let our subject matter experts assist you in areas of learning and engagement that include: 

• SC2.0 Q&A
• Stepping into Helping Conversations
• Populating the Model
• Strengthening Stepped Care 2.0 by Applying Implementation Science
• Synergy in Stepped Care 2.0: Beyond Diversity, Equity, and Inclusion
• One-at-a-time (OAAT) Counselling and implementing OAAT approaches
• Peer Support in a recovery oriented system

Guided by our evidence-based Stepped Care 2.0 framework, our expert team will support you in understanding, planning, and achieving a mental health system transformation that is impactful and sustainable.