Navigation in a Stepped Care 2.0 Context

Course description

In healthcare’s dynamic landscape, effective navigation guides those seeking care. We see navigation as a function that provides opportunities for people to share their strengths, preferences, and needs. Explore how navigation can be implemented in a variety of settings and roles, to support people to understand the range of resources and services available and explore which might best meet their needs. Participants will learn to apply navigation practices, supporting people in collaborative decision-making regarding their care.

Course length: Approximately 1 hour

Cost per person: $125 + applicable taxes

What you’ll learn

This course, Navigation in a Stepped Care 2.0 Context will enable you to:

• Describe navigation of services in the context of the Stepped Care 2.0 model

• Use navigation practices, engaging in conversations that help people to make informed decisions about their care

• Plan to provide and manage navigation services

Course Content

• Why and how navigation is used
• Helping conversations approach to providing navigation services
• Planning navigation implementation

*Participants who complete all course activities will receive a letter of completion.

Why it matters

Navigation supports people to understand the range of resources and services available and explore which might best meet their needs. Overall navigation leads to better satisfaction with care services. In this course, we provide a helping conversations approach that can be used by anyone across the system who supports people to navigate resources and services.

The SCS difference

We’re committed to delivering exceptional education that empowers individuals and organizations to thrive. Our courses are expertly crafted to provide a seamless learning experience, blending convenience with depth of knowledge.