Stepped Care Solutions has been working with New Brunswick for several years as the province implements SC2.0, aiming to embed mental health and substance use health services within the broader healthcare system to create more accessible and timely care.
Throughout this past year, our work has focused on training to strengthen the province’s new Integrated Service Delivery (ISD) approach—a care-first model that that puts people’s needs first and recognizes their strengths and capacities—with One-at-a-Time (OAAT) counselling at the centre of change.
New Brunswick has also been a valuable collaborator in helping us evolve and improve our training services. The province’s need for efficient, bilingual training for frontline mental health clinicians and supervisors led us to strengthen our own capacity–delivering OAAT training and online learning resources in both English and French. This collaboration has enhanced support for providers in New Brunswick and has allowed us to serve more clients and jurisdictions across Canada.
Through this meaningful collaboration, New Brunswick’s stepped care implementation is evolving system capacities to better meet the needs of clients throughout the province.
Training and Consultations at a Glance
- 2 eLearning Courses, delivered in English and French – over 300 participants completed training
- 8 Foundational OAAT courses (offered through open enrollment), in English and French – 95 service providers trained
- 4 new OAAT Focused Conversation trainings developed and delivered, in English and French – over 155 service providers trained
- 10 bilingual hours of Clinical Consultation – Community of Practice support for OAAT providers and supervisors
System Transformation Impacts since SC2.0 implementation began (Aligned with NB’s Inter-Departmental Addiction and Mental Health Action Plan Priority Areas)
Goal: Improve Access
- Waitlists reduced by up to 64% and, in some service locations, eliminated
Goals: Intervene Earlier and Match Individuals to Care
- 92% of clients report satisfaction with their OAAT session
- 90% of people who accessed OAAT counselling only used one session
“This new way of working has been refreshing, energizing and instills new hope for the profession.” (Clinician, New Brunswick)
Find Out More:
Hear about the New Brunswick experience in a conversation with the province’s former Director of Adult Services at New Brunswick’s Department of Health: