System Navigation

Build on your existing systems by becoming reacquainted with valuable resources and community-based services and resources

We can help you implement navigation services that enhance every step of the care experience for people seeking services and resources. Our expert team provides tailored planning to support individuals in sharing their strengths, preferences, and needs while building a deeper understanding of mental health and substance use health. Our navigation services reduce barriers, promote choice and autonomy, and improve access to culturally relevant, inclusive resources.

Key benefits include:

  • Connection to relevant services
  • Recognition of each person’s unique strengths and needs
  • Support in decision-making
  • Trust-building and fear reduction
  • Clear information and guidance

View our full range of services, training and learning below.

Consultation

Our services are based on implementation science and can include consultation in the following areas:

  • Change management
  • Co-design
  • Quality improvement
  • Communication and Engagement
  • Research and Evaluation – Build capacity to evaluate system navigation initiatives.
Training

We offer training with our subject matter experts to build capacity within your organization and community. Based on your needs, we recommend a blend of self-guided eLearning courses and live training sessions that can be tailored to your context.

Build knowledge around system and resource navigation in a Stepped Care context. 

Build capacity of service providers to use a helping conversations approach in delivering navigation services. Support leader and administrators to understand and consider what is involved in the planning process to implement navigation

Self-paced eLearning

Navigation in the Stepped Care 2.0 Context

This course provides an overview of system navigation by care seekers within a stepped care approach, highlighting its application across various settings and roles. You will explore how system navigation can enhance the ability to guide care seekers toward resources and services that align with their unique needs and circumstances.

Register now

Audience: Recommended for individuals who offer support, counselling, or therapy, or who may be able to support people looking for services.

Course length: 1 hour

Cost: $125  

You can also visit our Learning Hub for more self-paced courses.

If you don’t know where to begin, connect with us to discuss system navigation.